aTypical Joe: a gay New Yorker living in the rural South

Wednesday, July 26, 2006

Making up with Windstream

Calmer voices prevailed today.

This morning Doug called Windstream. When he did he said that there was a long pause as the Customer Service Agent read the notes from yesterday’s series of calls. Doug asked that the agent read the notes from the last call verbatim:

Customer became upset, customer shouted. I asked him to stop but he would not.

Doug told the agent that he thought I might dispute that recollection (I would) but that he did not. And the upshot is a new modem overnighted to us, a move up to 3 MB “Tier 2” DSL and a one-year contract at $29.95. Apparently our old contract expired in June so we had moved to a higher rate.

I did discuss with colleagues this morning how, in the cold light of the day after, it does seem that I had overreacted. And I must say that I do genuinely admire that Customer Service people - who are not responsible for the problems they deal with and are hardly paid enough for what they go through - are typically able to cool and calm those difficult situations they deal with.

For the moment, I guess this is the closest I can come to an apology.